Shipping policy

Shipping Policy

Last updated: 26.06.2026

⚠️ IMPORTANT INFORMATION BEFORE YOU ORDER

By placing your order, you acknowledge that you have been informed of and accept the following:

- Pearl Earth Jewelry products are shipped directly from our supplier's warehouse in the People's Republic of China.
- Estimated delivery time is 10 to 21 business days from dispatch.
- All U.S. import duties, tariffs, and customs charges are prepaid by us (Delivered Duty Paid). You will not be charged any additional duties, tariffs, or handling fees at delivery.

1. SHIPPING DESTINATIONS

Pearl Earth Jewelry ships exclusively to addresses within the fifty United States and the District of Columbia. We do not ship to U.S. territories, military APO/FPO addresses, P.O. Boxes, or international destinations outside the United States. If you place an order with an address we do not service, we reserve the right to cancel and refund the order.

2. ORIGIN OF SHIPMENT

All products are shipped directly from our supplier's warehouse located in the People's Republic of China. We do not currently operate a U.S.-based warehouse or fulfillment center.

3. SHIPPING COSTS

Shipping is free on all orders, regardless of cart value or quantity.

⚠️ Delivered Duty Paid (DDP): All applicable U.S. import duties, tariffs, and carrier handling fees are prepaid by us. The price shown at checkout is the full price you pay. You will not be required to pay any additional customs charges, duties, or fees at delivery.

4. PROCESSING AND DELIVERY TIME

Processing time: 1 to 3 business days after payment confirmation. You will receive a tracking number by email once your order ships.

Transit time after dispatch from China: typically 10 to 21 business days, depending on customs processing and local U.S. carrier performance.

Total estimated time from order to delivery: 11 to 24 business days under normal conditions.

During holiday periods (in the U.S., China, or both — including Chinese New Year), or during heightened customs inspections, delivery may take longer. We will notify you by email of significant delays.

5. CARRIERS AND TRACKING

Shipping is handled through international logistics partners from China, with final-mile delivery in the U.S. by carriers including USPS, UPS, FedEx, DHL, or similar. You will receive a tracking number by email once your order ships. Please allow 2 to 5 business days for tracking to populate.

6. CUSTOMS, DUTIES, AND TAXES — DELIVERED DUTY PAID

We ship on a Delivered Duty Paid (DDP) basis. This means:

a) All applicable U.S. import duties and tariffs are prepaid by us and included in the price at checkout;
b) All customs clearance fees and carrier handling fees are also prepaid;
c) You will not be required to pay any additional charges at delivery;
d) The freight forwarder acts as the importer of record for customs purposes.

There are no hidden costs at delivery.

7. ACCURATE SHIPPING INFORMATION

Please provide a complete and accurate shipping address and email address. Incorrect or incomplete information may result in delays, returned shipments, or additional charges. We are not responsible for orders shipped to incorrect addresses provided by the Customer.

8. ADDRESS CHANGES

To change your shipping address, contact support@pearlearthjewelry.com as soon as possible. We can only modify an order before it has been dispatched.

9. LOST OR DAMAGED SHIPMENTS

a) Lost packages: if tracking shows no movement for 14 consecutive days, or shows delivered but not received, contact us within 30 days of the last tracking update.

b) Damaged packages: retain all packaging and product, take clear photographs, and contact us within 7 days of delivery. Claims require photographic evidence.

For damaged or defective products, follow the procedure in our Return & Refund Policy.

10. STOLEN PACKAGES

We are not responsible for packages stolen after carrier delivery confirmation. If a package shows as "delivered" but you cannot locate it, check with neighbors and household members, search the delivery area, contact the carrier to file a claim, and file a police report if stolen. We will assist with documentation but cannot refund packages confirmed as delivered.

11. OPERATIONAL INFORMATION

Orders are processed Monday through Friday, excluding U.S. federal holidays and major Chinese holidays. During Chinese New Year (typically late January to mid-February), processing may pause for up to 2 weeks. We announce such pauses in advance.

12. CONTACT

Starc Ecom B.V.
Radarweg 29, 1043 NX Amsterdam, The Netherlands
Email: support@pearlearthjewelry.com